Terms of service

Last updated: 6 October 2026

Business Information

This website and online shop are operated by Woonliva, 16 The Pasture, Crawley RH10 7AN, United Kingdom. E-mail: contact@woonliva.com. Phone: +44 7446 315650. Full operator details are on our Legal Notice page.

1. Definitions

"We", "us" and "our" mean Woonliva. "You" means the customer. "Goods" means the products offered in our online shop. "Contract" means the contract for the sale of Goods formed under section 5.

2. Acceptance of Terms

These terms apply to every order placed on this website. Please read them, together with our Shipping Policy, Refund Policy and Privacy Policy, before ordering. They do not affect your statutory rights as a consumer.

3. Use of Our Website

You may use this website for lawful purposes only. You must not attempt to interfere with its operation, gain unauthorised access to it or use it to transmit harmful code.

4. Products and Prices

We describe our Goods as accurately as possible. Colours on screen can vary slightly from the real item, and product images may show optional accessories that are not included - the description lists what is included. All prices are shown in pounds sterling (GBP). All prices include VAT. Delivery within the United Kingdom is free on every order. If we make an obvious pricing error we will contact you before accepting your order and give you the option to proceed at the correct price or cancel.

5. Orders and Contract Formation

Our display of products is an invitation to treat, not an offer. Your order is an offer to buy; a contract is formed only when we accept your order by sending a dispatch confirmation. The order-acknowledgement e-mail is not an acceptance. We may decline an order, for example if an item is unavailable or a payment cannot be verified; in that case we refund any payment in full.

6. Payment and Title

We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. Payment is taken when you place your order. Title to the goods passes to you on receipt of payment in full. Risk in the goods passes to you on delivery. Full details are in our Payment Policy.

7. Delivery

We deliver to addresses in the United Kingdom only, free of charge. Processing takes 1 - 2 days (Monday to Friday) and transit 3 - 7 days (Monday to Friday), a total of 4 - 9 days (Monday to Friday); orders placed before our cut-off time of 2:00 PM (UK time), Monday to Friday, begin processing the same day. See our Shipping Policy.

8. Cancellation, Returns and Refunds

You have a statutory right to cancel within 14 days of delivery under the Consumer Contracts Regulations 2013 and, in addition, our voluntary 90-day returns policy. See our Refund Policy, which includes the model cancellation form.

9. Your Statutory Rights (Consumer Rights Act 2015)

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If goods are faulty you have a 30-day short-term right to reject them for a full refund, and thereafter the right to a repair or replacement. Nothing in these terms affects these statutory rights.

10. Safe Use of Machinery and Tools

Mowers, snow blowers, power tools, barbecues, pizza ovens, fitness equipment and electric scooters must be used in line with the operating instructions supplied with them, with appropriate protective equipment, and by adults only. Children's play equipment and children's electric bikes must be assembled by an adult and used under adult supervision. Gas barbecues and pizza ovens must be connected and used outdoors in line with their instructions. Sheds and cabins must be assembled on a level base as described in their instructions.

11. Intellectual Property

All content on this website - text, design and graphics - belongs to Woonliva or is used with permission, and may not be copied without our written consent.

12. Limitation of Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for breach of your statutory rights. We supply Goods for domestic and private use only and are not liable to business customers for loss of profit or business interruption.

13. Events Outside Our Control

We are not responsible for delays caused by events outside our reasonable control. If such an event affects your order we will tell you and, if the delay is significant, you may cancel for a full refund.

14. Privacy

We handle your personal data as described in our Privacy Policy and Cookie Policy.

15. Complaints and Dispute Resolution

Please contact us first with any complaint - we aim to resolve it quickly. If we cannot resolve your complaint, you may refer it to the relevant Alternative Dispute Resolution scheme or use the small claims track of the county court. Nothing in these terms restricts your statutory rights.

16. Governing Law and Jurisdiction

These terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you keep the protection of your local law and may also bring proceedings in your local courts.