Payment Policy

Last updated: 28 September 2026

1. Key Information

Accepted payment methods: Visa, Mastercard, American Express, Apple Pay and Google Pay
Currency: Pounds sterling (GBP); all prices include VAT
When you are charged: When you place your order
Security: Encrypted checkout on Shopify's PCI DSS compliant platform
Refunds: To the original payment method

2. Accepted Payment Methods

We accept exactly these payment methods at checkout:

Visa
Mastercard
American Express
Apple Pay
Google Pay

We do not accept cash on delivery, bank transfer, cheques or cryptocurrency.

3. Currency and Price

All prices are displayed and charged in pounds sterling (GBP) and include VAT. UK delivery is free on every order, so the price you see at checkout is the price you pay.

4. When You Are Charged

Your payment method is charged when you place your order. If we cannot fulfil your order, we refund the full amount immediately.

5. Security

Payments are processed through Shopify Payments over an encrypted connection. Card details are handled by the payment processor and the card networks - Woonliva never sees or stores your full card number. Your bank may ask you to confirm the payment with 3D Secure (Strong Customer Authentication).

6. If a Payment Is Declined

If your payment is declined, please check your card details and billing address, or try another of our accepted methods. If the problem continues, contact your card issuer or e-mail us.

7. Refunds

Refunds are made to the original payment method within 5 days (Monday to Friday) of receiving your return, and never later than 14 days. Your bank may take a further 3 - 5 days (Monday to Friday) to show the credit. See our Refund Policy.