Shipping policy

Last updated: 6 October 2026

1. Key Information

Order cut-off time: 2:00 PM (UK time)
Processing time: 1 - 2 days (Monday to Friday)
Transit time: 3 - 7 days (Monday to Friday)
Total delivery time: 4 - 9 days (Monday to Friday)
Shipping cost: Free UK delivery on every order - no minimum spend, no surcharges
Shipping area: United Kingdom only
Carriers: Royal Mail or DPD for parcels; a two-person pallet courier for large and heavy items
Tracking: Every order is tracked - Track Your Order

2. Where We Deliver

Woonliva delivers exclusively within the United Kingdom (England, Scotland, Wales and Northern Ireland). We do not ship to addresses outside the United Kingdom, to BFPO addresses or to freight forwarders.

Delivery is free to every UK address. Some remote areas (for example the Scottish Highlands and islands, the Isle of Man, the Isles of Scilly and Northern Ireland) usually arrive towards the end of our 4 - 9 day (Monday to Friday) delivery window. Delivery there is still free.

3. Processing and the Order Cut-off Time

Our order cut-off time is 2:00 PM (UK time). Orders placed before 2:00 PM (UK time), Monday to Friday, begin processing the same day. Orders placed after the cut-off, at the weekend or on a UK bank holiday begin processing the next day (Monday to Friday).

Processing - checking, picking, packing and booking your order with the carrier - takes 1 - 2 days (Monday to Friday). For a large item it is the time we take to book it onto a pallet vehicle.

4. Which Carrier Carries What

Item	Carrier	Cost
GPS bike computers, power meter pedals, covers, latches, small storage boxes, power tool kits	Royal Mail or DPD, tracked	Free
Pizza ovens, compact barbecues, smart trainers, large storage boxes, walk-behind mowers	DPD, tracked, one-hour delivery window	Free
Garden sheds, log cabins, large barbecues, treadmills and gym machines, swing and climbing frames, ride-on mowers, snow blowers	Pallet courier, kerbside, by appointment	Free

Large items. Pallet deliveries are made to the kerbside or the end of your driveway where the vehicle can safely reach. The courier contacts you before delivery to agree a day. Please make sure someone aged 18 or over can receive the delivery and that there is space to unload a pallet.

Partial shipments. If an order contains a parcel item and a pallet item, they may arrive separately. You never pay extra for a split delivery.

5. Shipping Process

After you place an order you receive an order confirmation e-mail with a summary of your purchase. We then process your order within 1 - 2 days (Monday to Friday).

As soon as your order is dispatched you receive a second e-mail with your tracking number. Transit takes 3 - 7 days (Monday to Friday), so the total estimated delivery time is 4 - 9 days (Monday to Friday) from the day processing begins.

You can follow your parcel at any time on our Track Your Order page using your order number and e-mail address, or through the tracking link in your dispatch e-mail.

Delivery times are estimates and can be affected by circumstances outside our control, such as severe weather, carrier disruption or peak periods. If your order is delayed beyond the estimated window, we will e-mail you with an update.

6. Undeliverable Parcels and Incorrect Addresses

Please check your delivery address before completing your order. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery; the actual cost of a second delivery may be charged. If the error was ours, we cover every cost.

7. If Your Delivery Is Late

If your order has not arrived after the maximum delivery time, please allow 2 extra days (Monday to Friday) and check your tracking link. If it has still not arrived, contact us at contact@woonliva.com or +44 7446 315650 with your order number. We open a trace with the carrier and send a replacement or a full refund if the parcel cannot be found - you never have to deal with the carrier yourself.

8. Cancellations Before Dispatch

To cancel an order before it ships, contact us as early as possible at contact@woonliva.com. Orders that have not been dispatched are cancelled and refunded in full. Once dispatched, you can still cancel under our Refund Policy, including your statutory 14-day right to cancel.

9. Damaged or Incorrect Items

Parcels: photograph the packaging and the item and e-mail us the photos within 48 hours of delivery.
Pallet deliveries: check the pallet before signing. Note any visible damage on the courier's paperwork (or sign "damaged"), take photos and e-mail us the same day.

After review we send a replacement part, a replacement item or a full refund at no cost to you, and we arrange the collection of anything that needs to come back. This never limits your rights under the Consumer Rights Act 2015.